Frequently Asked Questions
What should we do to get ready for our inflatable?
The first important thing is to make sure you know where you want your inflatable rental, and make sure there is enough room. Please allow at least 5 feet at the front and rear if the bouncy castle and 2 feet on the sides.
The second thing is, if you have a dog, please clean the yard of any waste before we come. It will help to keep odours away while your kids are jumping, and will prevent any soiling of our unit(s).
Please also make sure that the garden items such as garden toys, patio furniture, rubbish etc. are removed from the area where the bouncy castle will be installed
IMPORTANT: It is your responsibility to ensure that there is enough space for us to install our equipment in your chosen location. If we arrive and find that there is not enough, you will be asked to pay the full price if you make incorrect calculations on space.
How safe is it to rent a bouncy castle?
Do you deliver and set-up? What is the cost?
Absolutely! Our courteous driver will deliver and set up each inflatable and ensure that they are clean and in good working condition well before your party starts. We will also come back to take it down after the party is over. Set up time is different from each unit, some as fast as 30min,some can take a bit longer.
The cost of delivering to a particular area will be revealed when you choose this area.
If we are unable to provide your delivery due to adverse weather, vehicle failure, illness or any other factor, we will inform you of this at the earliest possible opportunity. Delivery times can be arranged during the booking process.
What if i need to cancel my reservation?
What is your policy if there is inclement weather?
How do I reserve an inflatable unit?
Do you offer discounts for renting multiple units?
When/how do I pay?
Will the inflatables harm my lawn?
Can I collect an inflatable from you and set up it?
Can the inflatable go through the house to get to the garden?
Ideally is to take the bouncy castle via the side garden. Otherwise, you must ensure that there is a clear way for our delivery team to get through and install the inflatables.
Important: Large inflatables will not fit through a regular front door, it is also very heavy and it will be impossible to squeeze this in a small areas.